56percent of businesses claimed to be customer-centric while only 12 percent of their customers agreed: Your thoughts?

CMO Council stated that 56 percent of businesses claimed to be customer-centric while only 12 percent of their customers agreed! Do you agree with this? Why is the thinking so far apart? Is it definitions? Performance? Reality? Or are customers just dumb that they do not recognise customer centricity from self acclaimed customer centric companies?

Your comments are welcome! 

Gautam Mahajan, President-Customer Value Foundation
M: +91 9810060368
Tel: 11-26831226, Fax: 11-26929055
email: mahajan@Customervaluefoundation.com
website: http://www.Customervaluefoundation.com 

Customer Value foundation (CVF) helps companies to Create Value and profit by Creating Value for the Customers, employee and for each person working with the companies.

Total Customer Value Management (Total CVM) transform the entire company to focus on Creating Value for the Customer by aligning each person’s role in Creating Customer Value and getting shareholder wealth and Value.

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Tags: Customer service, Customer Value, People's Business

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